Five9 and the DP World Tour have partnered to use the world leading Intelligent CX platform to help improve the customer experience for fans looking to use the DP World Tour’s online ticketing service.
Powered by Five9’s Intelligent Virtual Agent, the AI-driven chatbot allows customers to interact with Five9 technology to purchase tickets, premium hospitality experiences and solve ticketing issues. The Five9 Intelligent Virtual Agent (IVA) leverages the latest AI technologies such as natural language processing, sentiment analysis, speech recognition and text-to-speech, to deliver intuitive, effective resolutions without the need for a live agent.
To find out more about Five9, please visit: www.five9.com
