Premium Experience FAQs

Explore our wide range of Premium Experience packages available at DP World Tour events around the world. Click here for more information.

What’s the difference between Ticket+ and Premium Experience?

Our Premium Experience packages offer guests the ultimate experience of the action. Our wide range of packages have different benefits, with some including elevated platforms overlooking the best of the action, plentiful food and drink and complimentary reserved car parking. Find out more information here.

What is the minimum size booking for a Premium Experience package?

The minimum group size ranges across different products and can be as low as one person. Please look for more information here.

Do I get a discount for multi-day bookings?

No. However, please do contact the team at to discuss any additional benefits on offer.

What is the policy on bringing children into hospitality?

As this is an area where alcohol is served, we would recommend that hospitality is unsuitable for children under 12 years of age. We don't have a discounted children's rate for premium experiences purchases. For any questions or clarifications, please contact

Is there a dress code?

Smart casual attire is recommended (shorts are permitted but no ripped denim).

Is food and drink included in a Premium Experience package?

Yes, all premium experience packages have food and drink included.

Will my special dietary requirements be catered for?

Vegan and vegetarian options will be available as alternatives each day. Should you have any other special dietary requirements, please contact

Are the tables in Premium Experience private or shared?

Each package and event can differ on the table layout. Please explore further information here.

Can I transfer tickets to my guests?

Yes. All tickets will be digital and will be able to be transferred to your chosen guests before the event. Click here to access your tickets using your My Tour login credentials.

How many car parking spots do I receive?

Car Parking is included on selected Premium Experience products only (one car parking pass per two people). Please check the inclusions on your chose product or contact if you are still unsure.

How can I pay for my Premium Experience?

You can pay via credit card, debit card or Amex. Paying by bank transfer is also possible but please contact the team at for more information.

Please note, payment is required at the time of booking.

How can I get a VAT receipt for my purchase?

VAT receipts are available upon request. Please email and quote your order number to receive a VAT receipt.

Is there a service charge to be aware of?

No, the prices listed on our website display the full cost, with everything included on the day.

Is my booking refundable?

It is not possible to exchange or refund tickets if you would like to change day. However, in certain circumstances that play is affected, tickets are refundable. Please see our full terms and conditions attached here.

I didn't receive my confirmation email, where can I find it?

If you didn't receive a confirmation email of your purchase, please first check your junk/spam, and then please contact a member of our team at if still unable to access.

Are the premium experience facilities wheelchair friendly?

Yes. All of our premium experience facilities are accessible via wheelchair.

Does my Premium Experience package include general admission?

All Premium Experience packages include general admission and so you will be free to follow the action around the course if desired.

How can I find out more about Premium Experience packages?

For payment, invoicing or enquiries of any nature, please reach out to our team:

Telephone: +44 1344 840 681

Who should I contact for more information on Premium Experiences?

Please contact our sales team via +44 1344 840 681 or email on

More FAQs

My Tour FAQs

My Tour FAQs

All you need to know about the DP World Tour's free digital membership, My Tour.

Digital Ticket FAQs

Digital Ticket FAQs

For help regarding Digital Tickets including how to access and transfer, please follow the link below.

Ticket FAQs

Ticket FAQs

To view more information on what different types of tickets are available, when you will receive your tickets and more, please click below.