To purchase tickets to our events, please go to the Schedule and click on the Tickets button within the event you’re looking to attend.
For help regarding Digital Ticketing, please click here
What is digital ticketing?
How do I access my digital tickets?
How do I transfer my tickets to friends/family?
For information on buying tickets, please click here
What different types of tickets are available?
When will I receive my tickets?
Is there a maximum number of tickets I can purchase?
For information about creating your My Tour account, please click here
What is My Tour?
What information do I need to provide when registering a My Tour account?
I have previously purchased tickets, will I need to create a new account?
For information on our Premium Experiences tickets, please click here
What is a Premium Experiences?
How can I purchase a Premium Experiences ticket?
What is included in the package?
MY TOUR
WHAT IS MY TOUR?
My Tour is your free digital membership where you'll receive ticket priority windows, exclusive content and access to games and competitions. With your My Tour account, you can log in to the My Tour hub, purchase and receive tickets, and play Fantasy DP World Tour
HOW DO I JOIN MY TOUR?
There are multiple ways to join My Tour. You can either sign up on the My Tour homepage, or through creating an account when purchasing a ticket, receiving a ticket shared with you, or by playing our Fantasy DP World Tour game. Having a My Tour account will allow you to log into any of these platforms in the future with the same login credentials.
WHAT IS A MY TOUR ACCOUNT?
Having one account means you can get the best from the DP World Tour website while also being able to purchase and access your tickets without having to log in separately to a different account.
WHAT INFORMATION DO I NEED TO PROVIDE WHEN REGISTERING FOR A MY TOUR ACCOUNT?
As part of the registration phase you will need to submit the following information:
• First Name
• Last Name
• Email Address
• Password setup
You can optionally submit the following:
• Address
• Postal Code
• Contact telephone number
• Date of Birth
• Gender
• Preferred Language
I HAVE PREVIOUSLY PURCHASED TICKETS, WILL I NEED TO CREATE A NEW ACCOUNT?
If you had previously purchased tickets, you will still have these tickets registered against the account of your email address and must not create a new account. We have made improvements to our systems recently, and as a result, all of those who held accounts on our ticketing platform since 2021 have been automatically given a My Tour account, using the same details that were used on the ticketing account. There will be no difference in how you log in to purchase tickets, except for the following reason: If you held both a My Tour account AND a ticketing account using the same email address before April 2023, from April 2023 onwards you will need to log in with password used on the My Tour account.
HOW DO I CHANGE MY DETAILS AFTER I HAVE REGISTERED?
Once you have signed into your My Tour account by using your email address and password, you will be able to update your details by clicking on 'My Profile'. When you have made changes, please confirm your updates by pressing 'Save' at the bottom of the page. Please note that you will not be able to amend the email address, associated with your account.
DO I ONLY NEED ONE LOGIN?
Yes, you will only need to log in once, either by clicking ‘Login’ at the top of the menu within the DP World Tour website or if you have tickets, click on ‘My Tickets’, which will prompt you to login before taking you to your ticketing dashboard.
IT'S NOT RECOGNISING MY EMAIL ADDRESS OR PASSWORD I REGISTERED WITH WHEN I TRY TO LOG IN. HOW CAN I ACCESS MY ACCOUNT?
If you need to reset your password please click the ‘forgotten password’ link underneath the password field on the log in page. You will then be emailed information about how to reset this.
CAN I SET MARKETING PERMISSIONS IN MY TOUR?
You can do this within the Profile section of My Tour. Please note, however, that you require a My Tour account to be able to purchase or receive tickets, or play Fantasy DPWT.
TICKETS
HOW ARE TICKETS BEING SOLD FOR THE EVENT?
Tickets are only available to purchase via the DP World Tour website.
ARE THERE DIFFERENT TYPES OF TICKETS AVAILABLE TO PURCHASE?
There are three different types of ticket available to purchase. These are:
• General Admission: These are our standard tickets, which provide public access to the venue. Ticket holders are able to stand/sit in any unreserved spectator area.
• Ticket +: Enhance your day at the event with Ticket+, providing fans with an enhanced viewing experience of the world-class DP World Tour field teeing it up in 2023.
• Premium Experiences – Enjoy the ultimate experience with our premium tickets packages, offering first-class dining, attentive hospitality, and incredible views of the action
IS THERE A LIMIT ON THE NUMBER OF TICKETS I CAN PURCHASE FOR EACH DAY?
There is a limit of 12 General Admission tickets per day, per transaction. Details of other ticket limits are outlined when selecting tickets for an event day.
ARE TICKETS AVAILABLE FOR SPECTATORS WITH ACCESSILBE REQUIREMENTS?
If you have an accessible requirement, we offer a complimentary ticket for a companion, which can be selected online. Please note, you must select an Adult General Admission ticket in addition to the companion ticket.
HOW MUCH DO TICKETS COST?
Ticket prices can differ depending on the day of the event. Prices can be found by selecting an event day and proceeding to the ticket selection page.
CAN JUNIORS COME FOR FREE?
Complimentary tickets for those aged 12 years and under are available upon purchase of an Adult ticket. Junior tickets are required to be redeemed at the time of original purchase. All ticket types, including Junior Tickets are subject to availability, and cannot be issued in advance or at the gate once a day has sold out. To add Junior tickets to an existing order, please email ticketing@europeantourgroup.com.
CAN I PURCHASE TICKETS ON BEHALF OF SOMEONE ELSE?
Once tickets are purchased, you have the ability to transfer them to others through your My Tour account. You will need their email address in order to make the transfer and up until their acceptance of the ticket, you will have the opportunity to revoke the transfer and keep them in your account.
DO I GET A SPECIFIC AMOUNT OF TIME TO MAKE MY PURCHASE?
Once tickets have been added to your basket, you have a maximum of 10 minutes to complete your purchase. If a purchase hasn’t been completed within that time, your tickets will be released from your basket.
I HAVE BOUGHT A TICKET FOR ONE DAY OF THE EVENT, BUT WOULD LIKE CHANGE TO A DIFFERENT DAY. IS THIS POSSIBLE?
Tickets are not refundable or exchangeable under these circumstances.
WHEN WILL I RECEIVE MY TICKETS FOR THE EVENT?
Tickets will be available in your account approximately 4 weeks out from the event and you will receive an email confirming when they are available to view and transfer. All tickets for 2023 events will be Digital tickets, with no printed tickets available for purchase.
WHAT DO I DO IF I HAVEN’T RECEIVED MY TICKETS?
If your tickets aren't in your My Tour account within 7 days of the event contact our customer service team – ticketing@europeantourgroup.com . When contacting us please include your order number, the surname of the booking and the email address used to create the booking. Please do check your junk/spam/clutter folder in your emails before contacting us.
WHY ARE MY TICKETS NOT SHOWING IN MY ACCOUNT?
Tickets for each event will appear in your My Tour account approximately 4 weeks prior to the event and you will receive an email confirming when they are available to view and transfer. If they are still not appearing in your account within 7 days of the event, please email ticketing@europeantourgroup.com
I’VE NOT RECEIVED MY BOOKING CONFIRMATION, HOW CAN I GET IT?
If you have not received confirmation of your booking you can send an email to ticketing@europeantourgroup.com. You will need to include the subject line 'Email Confirmation Required' and your full name registered to your account.
I NO LONGER HAVE ACCESS TO THE EMAIL I MADE MY PURCHASE WITH, WHAT SHOULD I DO?
If you are no longer able to access the email inbox from which you purchased your tickets, please email ticketing@europeantourgroup.com
CAN I PURCHASE TICKETS ON THE DAY?
We expect tickets to be in high demand and therefore recommend purchasing tickets in advance to guarantee your access. Tickets purchased in advance of the week of the event also provide a cost saving. If tickets are avaialble, each venue has a Ticket Office where purchases can be made but we'd advise you, where possible to go online
I WANT TO PURCHASE TICKETS TO SEE MY FAVOURITE PLAYERS COMPETE. WHEN WILL I KNOW WHO IS COMPETING?
Player announcements are made closer to the event. Keep an eye on the DP World Tour website and social media channels to stay informed.
I HAVE A QUESTION THAT I CAN’T FIND THE ANSWER TO, HOW DO I CONTACT CUSTOMER SERVICE?
For queries specific to your booking of tickets; please contact our customer service team on email at ticketing@europeantourgroup.com . When contacting us please include your order number, the surname used to make the booking and the email address used to create your account.
DIGITAL TICKETS
WHAT ARE DIGITAL TICKETS?
Our digital tickets replace the need for a paper ticket or print at home to enter a venue. Instead, you'll use a QR Code on your mobile device which is scanned on entry.
You can also manage your tickets digitally including the option to transfer tickets to your guests. Tickets can be transferred to each person attending and saves time waiting outside the venue for them to arrive.
The QR Code(s) can be displayed on your smartphone by going to 'My Tickets' section on the DP World Tour website or using the DP World Tour app, available via both the App Store for iPhone and Google Play for Android. For both options, you will be required to login to your My Tour account to access your tickets. Please remember to use the same email address or social account (e.g. Apple ID) that you used to purchase/redeem tickets when logging into your account.
WHY ARE WE USING DIGITAL TICKETS?
Our digital tickets are much more fan friendly and secure. It provides all fans with the opportunity to manage their tickets in the knowledge they remain secure within your My Tour Account, and removes the need for excess paper.
HOW DO I ACCESS MY DIGITAL TICKETS?
You can access your digital tickets via your My Tour account, through the 'My Tickets' button on either the DP World Tour website or official DP World Tour app. . Please remember to use the same email address or social account (e.g. Apple ID) that you used to purchase/redeem tickets when logging into your account. Tickets can be accessed approximately 4 weeks before the event.
I HAVE RECEIVED SOME OF MY TICKETS BUT NOT OTHERS
Tickets for each event will appear in your My Tour account approximately 4 weeks prior to the event so if you have purchased for multiple events, they may not all appear at the same time. If your tickets are still not appearing in your account within 4 weeks of the event, please email ticketing@europeantourgroup.com
HOW DO I TRANSFER MY TICKETS TO FRIENDS OR FAMILY?
Once tickets appear in your My Tour account, you will have the option to transfer them to those attending the event with you. Firstly, click on the event for which you wish to select tickets. You will then see your tickets listed. To transfer them, click on the tickets you wish to transfer and then enter the recipient's email address before clicking ‘Continue’. The recipient will be emailed with details of how to accept the tickets, which will require them to create a My Tour account or login to their existing account. Once they confirmed these steps, your guests will be able to see their ticket(s) in their account also.
WHEN CAN I TRANSFER TICKETS?
Tickets can be transferred from the point they are in your My Tour account, which will be approximately 4 weeks before the event.
I HAVE PURCHASED SEVERAL TICKETS, SHOULD I TRANSFER THE ADDITIONAL TICKETS TO MY FRIENDS OR SHOULD I KEEP THEM ALL ON MY PHONE?
We strongly advise all attendees to hold their own ticket on their own smartphone for security purposes and to speed up entry on arrival. This can be done using the ticket transfer functionality through the My Tickets section on the DP World Tour website or app using your My Tour account. We recommend transferring tickets in advance of your arrival to avoid delays.
CAN I TRANSFER MY TICKETS ONCE I’M AT THE VENUE?
Yes, you can transfer your tickets at any time before entering the venue. We’d advise you to transfer before the event day to ensure a smooth entry to the venue. No tickets can be transferred once they’ve been scanned at the entry point.
CAN I DOWNLOAD TICKETS TO MY ONLINE WALLET?
Tickets can be added to your Apple / Android wallet but we would advise tickets are transferred to your guests before doing so. This will ensure you and your guests have a better and smoother experience when entering the venue.
HOW DO I GET THE DP WORLD TOUR APP?
Search ‘DP World Tour’ on the App Store to download for iPhones or on Google Play for Android devices
CAN I CANCEL THE TRANSFER OF A TICKET?
The transferring of tickets can be cancelled up until the point the recipient has accepted the transfer. This can be done within your account by clicking on ‘Revoke’ for each ticket you wish to take back. Once a ticket has been accepted by the recipient, it cannot be recalled by the original holder.
CAN I RE-SEND A TICKET AFTER IT HAS BEEN RECEIVED?
No, once a ticket has been transferred and accepted by the recipient, it cannot be resent. In order to send it back to the original ticket holder, the ticket has to be transferred back to them from the new ticket holder’s account.
CAN I TRANSFER MY SEASON TICKET TO DIFFERENT PEOPLE ON DIFFERENT DAYS?
Yes. Season ticket holders will receive a ticket for each day of the event so if you want to transfer a ticket, this can be done in the same way as any other ticket.
HOW SHOULD I PREPARE MY SMARTPHONE TO ENTER THE VENUE?
Please ensure that your smartphone is fully charged and able to connect to a network. To aid your entry, also have your screen on full brightness when displaying the digital ticket.
WHAT HAPPENS IF I LOSE MY PHONE OR IT RUNS OUT OF BATTERY BEFORE I GET TO THE EVENT?
Please go to the on-site ticket office, where we will be able to assist you.
CAN I USE A SCREENSHOT OF MY TICKET?
No, screenshots of tickets will not be accepted. Tickets must be presented on your smartphone, either through your web browser or in the DP World Tour app. Copies of barcodes, screenshots or printed versions will not be accepted at the venue.
CAN I PRINT MY TICKETS?
No, your digital tickets are only accessible through the DP World Tour website or app. Please be aware that entry will not be permitted on production of a printed screenshot.
CAN I USE A DIGITAL TICKET IF I DON’T HAVE A SMARTPHONE?
If you don't have a smartphone, please speak with someone in your group who does have a smartphone and they will be able to have your ticket on their device. If no one in your group has a smartphone, you should visit the ticket office at the venue on the day. Please note the lead purchaser of the group must be present and provide proof of purchase in the form of your confirmation email and a form of ID.
I CAN’T ACCESS MY DIGITAL TICKETS, WHAT SHOULD I DO?
If you cannot access your tickets, please email ticketing@europeantourgroup.com
ARE YOU STILL OFFERING PHYSICAL TICKETS?
No, all tickets will only be made available via your My Tour account through the DP World Tour website or app. We will not be providing any paper tickets so if you have any issues with your digital tickets, please email ticketing@europeantourgroup.com or visit the onsite ticket office on the day of your event.
PREMIUM EXPERIENCES
WHAT’S THE DIFFERENCE BETWEEN A TICKET+ TICKET AND A PREMIUM EXPERIENCES?
Our Premium Experiences packages offer guests the ultimate experience of the action. The packages offer a range of benefits including elevated platforms overlooking the best of the action, plentiful food and drink and complimentary reserved car parking.
WHAT IS THE MINIMUM SIZE BOOKING FOR PREMIUM EXPERIENCES?
2 people is the minimum group size.
DO I GET A DISCOUNT FOR MULTI DAY BOOKINGS?
No. However, please do contact the team at premium@europeantourgroup.com to discuss any additional benefits on offer.
HOW CAN I PAY FOR MY EXPERIENCE?
You can pay via credit card, debit card or Amex. Paying by bank transfer is also possible but please contact the team at premium@europeantourgroup.com
WHAT IS THE POLICY ON BRINGING CHILDREN INTO HOSPITALITY?
As this is an area where alcohol is served, we would recommend that hospitality is unsuitable for children under 12 years of age. We don't have a discounted children's rate for Premium Experiences purchases. For any questions or clarifications, please contact premium@europeantourgroup.com
IS THERE A DRESS CODE?
Smart casual attire is recommended (shorts are permitted but no ripped denim)
CAN WE MOVE AROUND THE COURSE AND FOLLOW THE PLAYERS WITH A PREMIUM EXPERIENCES PACKAGE?
Yes, all premium experiences packages allow you to also follow the action around the course.
IS FOOD AND DRINK INCLUDED IN A PREMIUM EXPERIENCES PACKAGE?
Yes, all premium experiences packages have food and drink included.
WILL MY SPECIAL DIETARY REQUIREMENTS BE CATERED FOR?
Vegan and Vegetarian options will be available as alternatives each day. Should you have any other special dietary requirements please contact premium@europeantourgroup.com.
WILL THERE BE VEGETARIAN AND VEGAN FOOD ON OFFER?
Vegan and Vegetarian options will be available as alternatives each day. Should you have any other special dietary requirements please contact premium@europeantourgroup.com.
ARE THE TABLES IN PREMIUM EXPEREINCES PRIVATE OR SHARED?
Each package and event can differ on the table layout. Please explore further information here.
CAN I TRANSFER TICKETS TO MY GUESTS?
Yes. All tickets will be digital and will be able to be transferred to your chosen guests before the event.
HOW MANY CAR PARKING PLACES DO I GET?
Premium Experiences clients will receive reserved VIP parking (one per two guests).
ARE THERE TVS IN HOSPITALITY?
There are TVs in all of our Premium Experiences showing live action.
WHEN DO I NEED TO PAY?
Payment is required at the time of booking.
IS THERE A SERVICE CHARGE?
No, the prices listed on our website display the full cost, with everything included on the day.
IS MY BOOKING REFUNDABLE?
It is not possible to exchange or refund tickets if you would like to change day. However, in certain circumstances that play is affected, tickets are refundable. Please see our full terms and conditions attached below.
I DIDN’T RECEIVE THE CONFIRMATION EMAIL, WHERE CAN I FIND IT?
If you didn't receive a confirmation email of your purchase, please first .check your junk/spam, and then please contact a member of our team at premium@europeantourgroup.com
HOW CAN I FIND OUT MORE ABOUT PREMIUM EXPERIENCES TICKETS?
For any payment, invoicing or enquiries of any nature please reach out to our team via the below:
Tel: +44 1344 840 681
Email: premium@europeantourgroup.com
WHO SHOULD I CONTACT FOR MORE INFORMATION ON THE PREMIUM EXPERIENCES?
Please contact our sales team via +44 1344 840 681 or email on premium@europeantourgroup.com.
